Frequently Asked Questions

How do I know your video producers are credible & reliable?

You can easily view video producers' examples and profiles to determine their credibility. We are always monitoring our video producers to make sure they meet your standards, and take relevant action if we believe they do not. 

What happens if I start signing up and then stop?

If you start signing up and then stop you can re-enter the sign up process at any time. Simply start the process again by filling out the information in the first part of the process and hit 'Next'. From here, the Video My Business website will look up your details and take you to wherever you last were in the sign up process.

How long does my Video My Business subscription last?

Your Video My Business subscription lasts indefinitely until you choose otherwise. Our rolling subscription will automatically renew every month; however, you are able to cancel at any time.

Typically how long does it take to produce a business video?

As a general rule, you might expect 30 seconds of video to take around 6 hours to shoot and edit. This, however, is a very rough approximation of business video production timing and can vary hugely. Speak to your video producer to best determine what they think, taking your corporate video brief and requirements into account.

Does it cost anything to use Video My Business?

No, for businesses using Video My Business to get quotes from trusted video producers, it's absolutely free!

Why aren’t my logo or profile images uploading?

Please make sure your logo is a minimum of at least 164px wide and 123px high and your profile image at least 640px wide and 480px high. Both images are preferably in a 4:3 aspect ratio. If you are still experiencing issues, please contact us via the contact page and we will be happy to help you out.

What do I do if I am unhappy with a video producer or Video My Business?

Here at Video My Business, we take complaints and disagreements very seriously. If you are unhappy with a video producer or our service then please drop us an email at [email protected]. We will do everything we can to assist you.

How do I know that Video My Business' search results are fair?

Our search algorithms are set to display search results at random every time a new search is made with the same criteria. This gives all of our corporate video producers a fair chance of being displayed in front of businesses.

Why am I not yet receiving enquiries?

Unfortunately success does not happen overnight. We are doing everything possible to benefit all of our video producers throughout Video My Business, so watch this space - targeting 4.8 million UK businesses is no easy task! Got some suggestions to help us, get in touch!

How do I know if people have been viewing my profile?

If you log into your Video My Business 'Account' via the 'Login' button in the top right hand corner, you will find a section called 'Your Stats'. You can look here to see data on all aspects of your video producer profile from the last 30 days.

How do I become a 'Featured Video Producer'?

Our 'Featured Video Producer' status is something we update every month. Every month, we select 5 entirely new video producers who we believe represent Video My Business' values and quality in their corporate video production. As one of these 5 selected video producers, you are then displayed at the bottom of the homepage - this boosts your visibility and hits to your corporate video producer profile. To be featured, you MUST have a profile image uploaded to your video producer profile page, so please bear this in mind.

How does your 'Get a free quote now' system work?

At Video My Business we recognised that for some individuals our selection of video producers can be overwhelming. As a result we introduced our form based enquiry system. By using our get a free quote now button, our Admin Team will work with you to finalise your brief. To ensure you get the quality you require without the overwhelm, the admin team will put forward the 3 most suitable producers for a competitive pitch. This process ensures both quality through the competitive pitch and reduced overwhelm for the enquirer as the best 3 producers are put infront of you, without the need to spend time researching and finding them for yourself. Once he has the most suitable producers ready with their pitches, he compiles it into one easy to view proposal for you to liaise with the video producers directly, all for free!